Responsiveness

Our Commitment to Responsiveness

At Venture People, we understand the importance of building strong, personal relationships with our stakeholders and working collaboratively and effectively to meet the demands and challenges within our sector. 

Responsiveness is at the core of everything we do. We actively seek and value feedback from our stakeholders, using it to continuously improve our services, adapt to evolving needs, and co-create innovative solutions. 

We prioritise timely communication as essential to building trust and ensuring effective service delivery.

To support this, we are proud to commit to responding to all referrals and enquiries within two working days. Whether you’re a referrer seeking support for someone, a prospective customer exploring our services, or an individual needing information, you can rely on us to provide the guidance and clarity you need, exactly when you need it.

Out-of-Hours Service

At Venture People, we provide a unique Out of Hours Duty Service designed for individuals who may benefit from having a dedicated on-call support system. This service offers a safe and responsive way for individuals to reach out, fostering independence while reducing reliance on statutory and emergency services.

The Out-of-Hours services at Venture People are vital resources for ensuring:

  • Timely Responses: Prompt and effective communication for individuals, staff, and external professionals.
  • Consistency and Coordination: Seamless support that maintains service continuity, safety, and wellbeing.
  • Professional Support: Reliable guidance for staff to handle challenges confidently and effectively.

Our dedicated team delivers a personalised and responsive service, empowering individuals to develop essential skills for seeking support in a safe and constructive manner. By offering this service, we help alleviate the pressure on emergency services while ensuring individuals receive the care and guidance they need as part of their recovery journey.

  • Operating Hours: 9:00 AM to 9:00 PM, seven days a week.

 

We also operate an  out-of-hours on-call service for our services. This is run by a team of highly trained professionals  who can provide advice and guidance to colleagues outside of office hours and in addition to our in house Management on call. 

  • Operating Hours: 9:00 PM to 9:00 AM, seven days a week.

 

 

“Venture have been there when I have needed to talk to someone, with their help I have come so far on my recovery journey.” A person we support
"Excellent service received by the client and excellent communication with myself." Lead Practitioner
"ESCC This has been the most successful placement for my client so far." Professional
"You are doing great work with D, and what you are doing is keeping him out of hospital’" Professional
"Venture People is an organisation that really values its colleagues and clients, I have rarely experienced this in other organisations." Colleague
"Venture People are gems in the community doing vital work." Consultant psychiatrist
"….Very much appreciates your help. Your service is invaluable to her." Consultant psychiatrist
"Working with DORS has been a positive experience and welcome partner to SPFT. The service has responded robustly to need and is always open to creative intervention" Housing Manager SPFT

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