Our Commitment to Responsiveness
At Venture People, responsiveness is central to how we work with the people we support, referrers, families, professionals and partner organisations.
We know that timely communication helps build trust, maintain safe support and give people clarity when they need it. That is why we commit to responding to all referrals and enquiries within two working days.
Whether you are a referrer seeking support for someone, a prospective customer exploring our services, or an individual looking for information, our team will provide clear guidance and next steps as quickly as possible.
Out-of-Hours Service
Venture People provides an Out-of-Hours Duty Service for individuals who may benefit from a dedicated on-call support system.
The service gives people a safe and responsive way to seek support, helping them build independence while reducing reliance on statutory and emergency services.
Our dedicated team provides personalised and responsive support, helping individuals develop the skills and confidence to seek help in a safe and constructive way as part of their recovery journey.
What the Service Supports
The Out-of-Hours Service helps provide:
- timely responses for individuals, staff and external professionals
- consistency and coordination across services
- service continuity, safety and wellbeing
- professional guidance for staff
- confidence when responding to challenges
- support that reduces unnecessary pressure on emergency services
Out-of-Hours Duty Service Hours
Operating hours:
9:00am to 9:00pm, seven days a week
Overnight On-Call Support
Venture People also operates an overnight on-call service for our services. This is run by a team of highly trained professionals who provide advice and guidance to colleagues outside office hours, alongside our in-house management on-call arrangements.
Operating hours:
9:00pm to 9:00am, seven days a week
Responsive Support Within Accommodation Services
Responsive support is also part of our accommodation-based services. People using our supported accommodation can access support that is flexible, planned around their needs and connected to their wider recovery or reablement goals.
This gives people reassurance while supporting independence, tenancy sustainment, wellbeing and confidence.
